- Your orders will be processed daily basis during business day, which is Monday to Friday.
- The daily cut-off time for order processing will be at 2pm (Malaysia Time). We will send out your order on the same day, if we receive your payment information before 2pm.
- We might delay your order delivery without prior notice due to technical or resources problem (the exact delivery dates available for your order will depend on the delivery address and time you place the order). For urgent order, please make note in your order form so we can try our best to carry special arrangement for you.
- If happen that your ordered item is out of stock, we will try our best to contact you before sending out the parcel. However in certain condition, we might refund to you directly without prior notice.
- If you've given us an undelivered address or contact number, we will not be responsible on resending the goods to you. You will have to pay the additional shipping for resending the goods or collect from our office in Kuala Lumpur.
- If there is no one at home when we deliver, in most cases we can leave items with a neighbour or in a safe place. You can also to specify a different delivery address while ordering and have your order delivered to your workplace or your friend's house. We will also leave a card to let you know where we've left your items.
- On the delivery day, our drivers will phone ahead before they arrive.
- We know that unexpected things happen and there might be an instance when you can't be there to receive your delivery. If so, don't worry. Just call us at least 3 days before the agreed delivery date and we'll arrange another convenient date for you.
We have a range of delivery services on the type of products you order.
Smaller items - you can provide special delivery instructions i.e. leave with a neighbour.
Bigger items - we can deliver right to your room.
For International Shipping Service
Cubbees ships to more than 200 countries by Fedex. Same day delivery does not apply to international order. Shipping charges will be determined base on the shipping address and estimated weight.
SHIP TO DIFFERENT ADDRESSES
The "Ship to Different Addresses" option lets you place multiple orders with just one trip through the checkout process! This is especially useful when sending gifts to friends and family at different addresses. Here's how it works: During checkout, you'll see the "I want to use a new billing address" button. This is where you'll designate separate addresses and shipping methods for each item. Then you'll finish the checkout process, and that's it! Fast, efficient, and user-friendly. We always did like multiplication.
FREE Delivery For Purchase RM100 & above within Klang Valley Area Only. Free delivery is not applicable to Step2 product order.
Not entitle for international shipping.