FAQ
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FAQ

I am interested with your products, how to order?

All items must be ordered through our website. Please refer to the step by step guide below to complete the order through the website:

  1. Add the item into shopping cart
  2. Fill up valid personal information
  3. Fill up the voucher key (if you have any), for instant deduction
  4. Double check your order items, delivery information and total amount before you click the confirm button.
  5. Done! You will be given an order number as a proof of your order confirmation.

How to trace my order items?

  • Please check your order status through the website here frequently.
  • Buyer is responsible to contac t us if the goods is not received after the promise leadtime.

Are my details secure?

Yes. Please note that in the interest of security, Cubbees will never ask for your full username, password or credit card details via pop-ups, emai. See our Security page for more details on how to make your online shopping secure.

When will my order be delivered?

Normally your order will be delivered within two days.

Do I have to be there to sign for delivery?

Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. See Delivery Policy for more details.

Can I return a product, exchange it or get a refund?

We want you to be totally satisfied with every purchase you make from Cubbees. If for any reason, you are not completely happy with your purchase, please see our Returns & Refunds page.

What count as proof of purchase?

Your confirmation email and the label on your goods are your proofs of purchase.

How can I view and update my account details?

Once you've registered with Cubbees.com, you can sign in to your account at any time and update the personal details you have saved.

I have requested a password reminder for my account and haven't received it yet?

Please check your email has not been added to your junk/spam inbox. If this isn't the case please double check your email addresses and re-try requesting a password reminder.